IBM business partner

20:20 Technology are an accredited Tier One IBM Business Partner building enterprise level, best of breed, mission critical commerce solutions utilising IBM's world leading WebSphere platform.

IBM WebSphere Commerce provides next-generation solutions and an interaction platform for cross-channel and online commerce.

Our solutions are designed to address a company's eCommerce needs and helps companies of all sizes enable their customers to do business on demand.

IBM WebSphere Commerce has been positioned by Gartner, Inc. in the leaders quadrant in the "eCommerce Magic Quadrant, 4Q08"1 report. According to Gartner, "leaders" are vendors who are performing well today, have a clear vision of market direction, and are actively building competencies to sustain their leadership position in the market.

IBM scored higher than all 11 other B2C and B2B vendors in "Ability to Execute" which measures viability, current functionality, technology architecture, implementation and support and pricing and implementation costs.
Using IBM WebSphere Commerce as your core eCommerce engine allows you to:

  • Support any or all business models and eCommerce sites on a single instance of the software and associated infrastructure
  • Speed up and simplify the deployment and management of differentiated eCommerce sites while maximizing performance, scalability and adaptability
  • Enable the delivery of rich, relevant customer and partner experience by extending a common set of business services across every point of interaction
  • Enable the creation power rich, interactive touchpoints on a single platform (multiple Web sites, in-store kiosk, call centre, gift registry, etc)
  • Provide intuitive, role-based tools to empower your employees to better serve customers across channels
  • Provide capabilities for catalogue and content management, marketing campaigns, merchandising, member management, contracts and entitlements, negotiations, order management and more
  • Offers the industries most complete middleware platform to provide seamless integration of channels, processes and systems
  • Enable organisations to leverage the Web to improve revenues and customer service in all channels

Additional features include:

  • Gift center for WebSphere Commerce provides retailers with a complete Multi-Channel gift registry solution
  • Sales center for WebSphere Commerce gives call center representatives the functionality they need to service and upsell cross-channel customers
  • Cross-channel order processing provides cross-channel business processes to efficiently serve customers, contact-center representatives, gift registrants, distribution channel partners and others. Interfaces integrate with external systems such as POS, kiosk, enterprise resource planning (ERP) and fulfillment systems (Multi-Channel order management)
  • Workspaces and attachments
  • E-mail template editor
  • Auctions
  • Sales catalogues
  • Collaborative content management

Call us today for a no obligation consultation on how we can migrate you from your existing eCommerce platform onto IBM WebSphere Commerce.