about us
Our clients come to 20:20 Dialogue when they need something a bit different – a new idea they want to test, a big challenge to overcome, or just a really good piece of analysis. We’re in our element when we’re helping clients to break new ground and stay one step ahead of the competition.
Expert
The 20:20 Dialogue team comprises experts with extensive industry experience gained in leading blue chip organisations, data bureaux and system vendors. Our location independence has enabled us to recruit some of the best data analysts and technical experts from across the data service industry during the course of the last 12 years. Read more about our people.
Flexible
We take a consultative approach to all our client work, believing there is no such thing as a ‘one size fits all’ solution. Our aim is to work with clients to understand the nature of the problem or opportunity to be explored and to keep an open mind as to the programme of work required. By taking a flexible approach and working as part of the client team, we develop a plan to address the particular client objectives.
Independent
Our independence from specific data owners or technology providers allows us to recommend the most pragmatic and appropriate solutions for the client. That said, over the years we’ve come to trust certain technologies, on which our standard infrastructure is based, but we’re happy to work with others as required. We follow various methodologies, which keep our data security and other processes consistent and robust.
Trusted
The principle of return on investment shapes our whole approach, and our long-term relationships with blue-chip clients such as Avon, Egg, Swinton, Hitachi Capital and many more are a testament to the continued value we add to their business and the success of our approach to developing mutually beneficial relationships.
Holistic
Our focus is increasingly on helping organisations to integrate their off- and on-line activities to ensure a holistic approach to customer interactions and to maximise the benefits of data generated across their enterprise. In addition to our data credentials, our membership of WEARE 2020 plc allows us to hand-pick additional skills and expertise from a pool of specialists working across a dozen digital disciplines, forming a bespoke team to meet your every need.
Credible
Our work at Egg won significant praise from Forrester and Gartner.
Forrester said of Egg, “In the past two years it has quietly built a world class CRM Infrastructure”. The power of which is harnessed in the flexibility and scale offered by 20:20 Dialogue’s Communications Builder, about which Forrester states, “Performing high-end analytics in real time on a base of 2.9 million customers places a massive strain on systems performance and scalability. Banks can learn from Egg on how to minimise the resource drain”.
The results at Egg speak for themselves and Forrester comments, “Targeted offers using event driven triggers and prioritisation have increased phone product applications by 600%; further, the automation of marketing campaigns through its in-house analytics has enabled Egg to achieve this dramatic increase in impact while spending 75% less.”
In addition, we have a string of award nominations or wins under our belts from the IDM Business Performance Awards, Data Strategy Awards, Database Marketing Awards and Connect Awards.
Many ways to engage
Just because we offer a wide range of services, doesn’t mean we expect all-or-nothing. How we engage is up to you:
Consult, Analyse, Build, Host, Deliver
Insourced or outsourced
On-site or off-site
Just you and us, or as part of a broader team of client, suppliers and agencies