insight-driven marketing

20:20 Dialogue is a marketing consultancy with analytics at its heart. We put customer insight at the centre of marketing strategy and decision-making. By understanding and predicting customer motivations and behaviours, we can design and deliver highly personalised, triggered, multi-channel marketing programmes. This customer-centric approach maximises customer life-time value and ROI.
At every stage of the customer journey, contact should be timely, relevant and value-creating. This will build loyalty and ultimately drive sales. Our seamless mix of customer-led sales, marketing and service interactions across all touch points provides on-going engagement with the brand.
We have a proven track record in financial services & insurance, travel & leisure, but our work applies to any sector where customer data is collected in large volumes.

Read more about us, our approach and our people.