Innovative Contact Centre Solutions that focus on ROI
20:20 Dialogue’s 200 seat state-of-the-art Contact Centre in Wiltshire provides B2B and B2C contact solutions to a raft of global brands and household names. We have recently been recognised as finalists and winners at the National B2B Marketing and National Sales Awards for our business focus on delivering the highest possible ROI on telemarketing, lead generation, sales, service quality and customer satisfaction. 20:20 Dialogue are passionate about delivering the best possible customer experience for our clients and continuously invest in the best people, technology and market intelligence available.
As a client, you will benefit from our focus on quality, proffesionalism and results including:
- All employees permanently salaried, trained and unscripted with uncapped bonuses rewarding performance
- All calls recorded and monitored using the 20:20 Dialogue scorecard
- Every appointment and sale generated is listened to and quality checked before confirming with the client
- Robust IT Infrastructure, in-house technology & DRS procedures
- FSA authorised, DMA and IMA registered and PCI compliant
- Investors In People Accredited since 1998
Our leadership team has vast experience of setting up significant, sophisticated and highly efficient inbound and outbound customer contact campaigns for brands that include First Direct, Egg, American Express, Kaupthing, Royal Mail, Vodafone, General Motors and The AA. We excel in delivering optimum returns where brand experience, sales and customer service have been the main priorities.
If you’d like to discuss any of our contact centre services, please contact Ricky Fenton direct on 01793 883 592 or email ricky.fenton@weare2020.com