A different kind of contact centre
At 20:20 Dialogue we create and deliver rich, multi channel contact centre services that connect your brand with your customers in the most natural way.
We believe that your call centre should improve your business results, provide expert support with sales, customer services or lead generation within the B2B or B2C marketing arenas.
We are a UK based contact centre provider specialising in managing interactions across many channels ranging from prospect interaction through to customer win back.
Proven contact centre solutions for B2B and B2C
Our management team has vast experience of setting up significant, sophisticated and highly efficient contact centre facilities for brands that include First Direct, Egg, American Express, Kaupthing, Royal Mail, Vodafone, General Motors and The AA, where brand experience, sales and customer service have been the main priorities.
Our best in class contact centre teams work with the latest technologies to deliver consistently outstanding results. You can be confident in our enthusiasm and ability to work with you to achieve sustainable improvements in your business performance.
In today’s fast paced world we fully appreciate that clients require an approach that can be flexible and meet their ever changing requirements. To accommodate this we have designed the following suite of solutions.
• Operating capability and strategies for outbound sales and lead generation
• Full management of inbound customer services
• Lab - development of new contact centre research and development strategies for your brand,
• Incubate - designed to support your new product or service launches
• Nurture - driving sales through satisfaction
• Accelerator - intelligent, integrated email
• Supporting your sales force with lead management and logistics tools
• Providing industry leading contact centre consultancy
If you’d like to discuss any these services, please contact Ricky Fenton direct on 01793 883 592 or email ricky.fenton@weare2020.com