Jaywing continues international growth with collections review for Garanti Bank
May 04, 2010
Garanti Bank, Turkey's 2nd largest private bank, has selected Jaywing to perform a comprehensive, 3-month review of its retail banking collections operation. The evaluation will cover all aspects of the collections function including strategies, processes and systems.
The review by Jaywing consultants will take place both on-site at the bank's Istanbul headquarters and remotely from the UK. The review will identify a programme of work to improve business performance, focusing on:
- Portfolio analytics
- Collections systems and operational processes
- Contact channels
- Collections agents
Jaywing has successfully used its unique methodology to assess the entire collections operation of many UK organisations. Previous reviews identified a series of projects that delivered the equivalent of a 10-15% write-off saving. Jaywing's expansion into the Turkish market follows previous and current work in Australia, France and Ireland.
Teoman Alponat, Finance Director at Garanti Bank Payment Systems commented:
“Jaywing's experience across all areas of credit risk best practice will help Garanti Bank to develop a market-leading collections operation. Jaywing's consultants have a wealth of expertise from their work with many of the leading UK financial institutions, bringing an exceptional level of understanding to the Garanti team.”
Adrian Lingard, Managing Director at Jaywing commented:
“Garanti Bank has already earned a reputation as one of the top Turkish banks, and it remains committed to continual improvement. With Jaywing's help, its already strong collections operation has the potential to become the benchmark that banks in Turkey and beyond will aspire to.”